FAQ
Questions, answered.
Pick a topic, or read top to bottom.
Ordering
Who we are, how kits come, and how to reach a person.
Sera Club supplies research-grade peptides as kits of 10 unlabeled vials for laboratory and in vitro use. Compounds are tested by an independent lab with their reports published, orders ship with protection, and a person answers support email.
Yes. Sign in at Your account with the email you used at checkout. We email you a one-time link, so there is no password to remember. Every order shows its status, items and tracking.
Email support@seraclub.us. We answer laboratory and order questions during U.S. business hours.
Payment
The rails checkout takes, and what each one saves you.
Checkout shows every rail we take right now. Crypto is always there; Zelle and Cash App show when they are on. You pick the rail on the payment step.
Yes, and it applies by itself. Crypto takes 5% off and Cash App takes 3% off. Zelle has no discount. You see the new total before you pay.
One code applies per order. A code does stack with the payment-method discount, because that discount is not a code.
Shipping
Where we ship, how, and what it costs.
Orders are processed within 1–3 business days after payment clears, then ship by USPS Priority Mail — free, with tracking on every shipment.
At this time Sera Club ships within the United States only. We do not ship to APO/FPO/DPO addresses or freight forwarders.
Open Track your order and enter your order number and the email you used at checkout. Shipped orders show the USPS tracking number with a link.
Documentation
What the lab reports say, and how to read them.
Compounds are tested by Janoshik, an independent analytical lab: purity by HPLC and content in milligrams. Every report we hold is public in the CoA Library, and each opens on the lab's own site. A compound still in testing says so on its product page.
A CoA is the lab's report for one lot. Ours give the measured HPLC purity and the measured content in milligrams, along with the lot number, report ID and test date. Open any of them from the CoA Library.
Handling
Storage and reagents, for laboratory use.
Bacteriostatic water is a laboratory reconstitution reagent used to bring lyophilized research material into solution for in vitro handling. It is a reagent only, supplied and described strictly for laboratory use.
Store lyophilized research material sealed and cold, away from light and moisture, following standard laboratory practice. Each kit contains 10 vials; reconstitute only what a given protocol requires.
Lyophilized research material keeps for extended periods when sealed, cold and away from light. Reconstituted material has a much shorter window and should be handled per your laboratory protocol.
Returns & research use
What we replace, and what these products are for.
All sales are final, so we do not accept returns. If an order is lost or damaged in transit, or we ship the wrong item, email support within 7 days and we send a replacement. Full details are in our Refund Policy.
No. All products are for research, laboratory, and in vitro use only — not for human or veterinary use, and not evaluated by the FDA. Nothing sold here is a drug, supplement, or medical product.
Still stuck? Email support@seraclub.us or see Contact.
